Terms & Conditions

Updated on 28th January 2024

Clinical Supervision Hub Terms and Conditions 

Senior Mental Health Lead Training: Terms and conditions 

Healing Together Terms and conditions 

Privacy Notice

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


This page (together with our privacy conditions) provides you with information about us and the legal terms and conditions (the "Terms") on which we provide on any of the events (the "Services") listed on our website (our "site") to you.

These Terms will APPLY to:

(a) any contract between you and us for the provision of Services to you (a "Contract").

Please read these Terms carefully and make sure that you understand them before ordering any Services. By making a booking for Services you agree to these Terms. You should print a copy of these Terms or save them to your computer for future reference

We can amend these Terms from time to time in the manner set out in section ‘our right to vary these terms’. Every time you wish to order Services, please check these Terms to ensure you understand the terms which will apply at that time. 

These Terms, and any Contract between you and us, are in the English language only. These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.Some of these Terms only apply if you are a consumer, and some only apply if you are not a consumer. For the purposes of these Terms you are a "consumer" if in dealing with us you are acting for purposes which are outside your trade, business or profession.


We operate the website innovatingmindscic.com. We are ‘Innovating Minds CIC’, a Community Interest Company, registered with company number 09998435 (England and Wales).

To contact us, please see our contact us page.


We will deliver the Services to you with reasonable skill and care, and we will make every reasonable effort to ensure that the Services you book through the site or through the office are delivered to you in accordance with the descriptions provided on the site and within marketing materials published by Innovating Minds.

However, we reserve the right to change the venue at which the relevant Service is delivered to another suitable venue nearby, and (where applicable) to change the facilitator who will deliver the Service. If we do so we will give you as much notice of the change as is practical.

We reserve the right to change the description of any Service advertised on our site without notice at any time before we receive payment from you in respect of that Service.

All Services advertised on our site are subject to availability. We will inform you by e-mail as soon as possible if the Service you have booked is not available, and will give you the option of booking a different Service or receiving a full refund on the credit card or debit card used by you to pay.

If we cancel a Service which you have booked we will provide you with a full refund on the credit card or debit card used by you to pay within 14 days of cancellation.

We are the owner or the licensee of the content of, and materials used and distributed in the course of, the Services, and we will be the owner of all intellectual property generated as part of the Services.

Except as permitted by law, you may not copy, distribute or display or issue to the public such content and/or materials without our permission. If you wish to obtain our permission, please contact us at info@innovtingmindscic.com.

You agree that the content of, and materials used in, the Services are our confidential information. You may not disclose them to anyone else without our permission and you must safeguard them as if they were confidential information of your own. If you wish to obtain our permission to disclose them, please contact us at info@innovtingmindscic.com.


Your use of our site is governed by our Privacy Notice. Please take the time to read it, as it includes important terms which apply to you and forms part of any Contract between you and us.



If you are a consumer, you may only book via our site if you are at least 18 years old. Since this is something that we cannot easily verify for ourselves, by booking Services, you confirm to us that you are at least 18 years old.

We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure that any variations to these Terms that you agree with our duly authorised agents are confirmed in writing.

As a consumer, you have legal rights in relation to Services that are carried out poorly or are not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


If you are not a consumer, you confirm that you have authority to bind any business or organisation on whose behalf you use our site to book Services.

These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You confirm that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.


Our booking process allows you to check and amend any errors before you proceed to payment. Please take the time to read and check your booking to ensure it is correct before submitting it.

We will confirm our acceptance of your booking by sending you an e-mail that confirms that the Services have been booked (a "Booking Confirmation"). The Contract between us will only be formed when we send you the Booking Confirmation.

Each Contract will end on the completion of the Services being provided under it.


We may revise these Terms from time to time in the following circumstances:

(a) changes in how we accept payment from you;

(b) changes in relevant laws and regulatory requirements; and

(c) changes in the products and services we provide

Every time you book Services from us the Terms in force at that time will apply to the Contract between you and us.

Whenever we revise these Terms we will notify you by stating at the top of this page that these Terms have been amended and specifying the date on which the amendment was made.


If you are a consumer, you have a legal right to cancel a Contract (under the Consumer Contracts information, Cancellation & Additional Charges Regulations 2013) during the period set out below in paragraphs. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to retain your booking for a Service, you can notify us of your decision to cancel the Contract and receive a refund. Advice about 5 your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

Your legal right to cancel a Contract starts from the date of the Booking Confirmation, which is when the Contract between us is formed. You have a period of 14 (fourteen) calendar days in which you may cancel, ending 14 days after the day on which you receive the Booking Confirmation.

Please view the terms and conditions for each product/service for more details.


The prices of the Services will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Services are correct at the time when the relevant information was entered onto the system or verbally communicated.

Prices for our Services may change from time to time, but changes will not affect any order which we have confirmed with a Booking Confirmation.

If we discover an error in the price of the Services you have booked we will contact you to inform you of this error and we will give you the option of continuing to purchase the Service at the correct price or cancelling your booking. If we are unable to contact you using the contact details you provided during the booking process, we will treat the booking as cancelled and notify you in writing. We do not have to provide the Services to you at the incorrect (lower) price.


You can only pay for Services using a online payment systems Stripe or bank transfer.

Payment for the Services is in advance and is due and payable immediately.


We only supply the Services for internal use by your business or organisation, and you agree not to use the services for any re-sale purposes.

13.1. Nothing in these Terms limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or (d) defective products under the Consumer PROTECTION Act 1987.

Subject to paragraph 13.1 , we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with a Contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;


(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.

Subject to the paragraph 13.1 and 13.2 , our total liability to you in respect of all losses arising under or in connection with a Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Services provided to you under that Contract.

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.

An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Services to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


When we refer, in these Terms, to "in writing", this will include e-mail.

If you wish to contact us in writing, or if any paragraph in these Terms requires you to give us notice in writing, you can send this to us by e-mail to info@innovtingmindscic.com. or by pre-paid post . We will confirm receipt by contacting you in writing, normally by e-mail. If you are a consumer and exercising your right to cancel.

 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Innovating Minds CIC.

Innovating Minds CIC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Innovating Minds CIC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Innovating Minds CIC and its licensors.

The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Innovating Minds CIC.


19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on the site if this happens.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.